Last updated: 1 December 2025
This Shipping & Delivery Policy explains how we process and deliver orders placed with Shepparton Shelving, delivery timeframes, shipping costs and what to do if your order is lost or damaged.
$50 delivery to City of Shepparton. Please get in touch for a quote to surrounding towns.
Orders are typically processed within 1–3 business days of payment confirmation. During peak periods or public holidays processing may take longer.
Standard delivery within the City of Shepparton is $50. For surrounding towns we will provide a quote based on your location and order. For large or palletised deliveries we may contact you to arrange a time window and delivery method (e.g. curbside or kerbside). Additional charges may apply for restricted-access locations.
Once your order is accepted we will confirm a delivery window with you.
If delivery cannot be completed (for example, no-one is available to accept the delivery) we may leave a card or attempt re-delivery. If an item is unable to be delivered you will be responsible for redelivery fees unless the failure was our fault.
If your order arrives damaged or appears to be missing items, please contact us within 7 days of delivery with photos and your order number. We will investigate and arrange a replacement or refund if the claim is accepted.
Risk of loss or damage passes to you when the goods are dispatched. Title passes according to the terms in your order confirmation — usually on payment and dispatch.
If you have questions about shipping or delivery, contact us at sales@sheppartonshelving.com.au or 0474 913 608.